eGift Certificate Policy
Where can I use my eGift Certificate
Our eGift Certificates are redeemable for merchandise only at our Website and limited to shipping within United Kingdom, and cannot be redeemed for cash.
You can add the value of your eGift Certificate to your account on the Website to be used at a later date going to the 'My Account' page of the Website. Once the value of the eGift Certificate has been credited to your account its value is non-transferable.
Our eGift Certificates expire after 12 months if not used and cannot be reactivated after expiration.
How do I know the balance on my eGift Certificate
You can check the balance of your eGift Certificate by contacting us using the Contact us page and providing us with the 12 digit code associated to your eGift Certificate. Alternatively, if you are a registered customer you can check your balance online by inserting your 12 digit code in the 'My Account' page of the Website. If you are not a registered customer you can check your balance in the 'Shopping Cart' page of the Website.
Please note that while the eGift Certificate remains in your possession you are under a duty to ensure that the e-Gift Certificate is kept safe and secure. We cannot replace eGift Certificates which have been lost, stolen or used without your permission.
If you accidentally delete the email message that contained an eGift Certificate, please contact us using the Contact us page.