DELIVERY

 

Custom Orders – Potential Delays 

If you’ve ordered a Custom item between 16th September and 16th October then you may experience a small delay of 1 to 2 weeks with your order. They’ll be on the road before you know it, so keep an eye out on your emails for your tracking details. Thank you. 

 

We offer a range of delivery options to receive the Products purchased on our Site. You can choose the one that best suits your personal needs. 

1) Standard Delivery:

  • Delivered within 3-5 working days. 
  • Customised Products: delivered within 4-6 weeks.
  • Delivery is Monday to Saturday during business hours.
  • Orders placed before 10:00am GMT Monday to Friday may be dispatched the same day.

2) Delivery at CollectPlus collection point:

  • Delivered within 3-5 working days. 
  • Customised Products: delivered within 4-6 weeks.
  • Collection is available 7 days a week, depending on store opening hours.
  • Orders placed before 10:00am GMT Monday to Friday may be dispatched the same day. 

3) Click & Collect at VANS Store:

  • Delivery to your local VANS Store within 2-4 working days.
  • Customised Products: delivered within 4-6 weeks.
  • Collection is available 7 days a week, depending on store opening hours. An email will notify you when your order is ready for collection.
  • Orders placed before 10:00am GMT Monday to Friday may be dispatched the same day. 

4) Express Delivery

  • Fast delivery available, within 24-72 working hours..
  • Delivery is Monday to Friday during business hours.
  • Express orders placed before 10 am (GMT) Monday to Friday will be dispatched the same day.
  • Express Delivery is not available for Customised products.

Delivery Charges

  • Standard Delivery: £3 (Free Standard delivery service on all orders above £35);
  • Collection Points: £3 (Free delivery service on all orders above 35 GBP);
  • Click & Collect at a VANS store: £3 (Free delivery service on all orders above £35);
  • Express Delivery: £11.00 
  • Customised products: FREE Delivery

Shipment tracking
You can track the shipment of your Products by clicking on the "Track Your Order" link in the Shipping Confirmation email. Please note such link will direct you to the courier's website, which is not controlled by us.

Please note:

  • It is our goal to deliver within the above mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties and are subject to carriers' local bank holidays.
  • We will be unable to change the delivery address on Orders after checkout.
  • If there is no one at the indicated nominated delivery address who can accept delivery of Products, the carrier will leave a notification card in your mailbox.
  • Title to and risk of loss in your Products will pass to you when you take possession of the Products.
  • All Products are shipped from our warehouses in Prague, Czech Republic.

We only deliver in: Austria, Belgium, Czech Republic, Denmark, France, Finland, Germany, Holland, Ireland, Italy, Luxemburg, Poland, Spain, Sweden, Switzerland and United Kingdom (including Northern Ireland and Isle of Man). We do not deliver in British Overseas Territories, the Channel Islands, Gibraltar, and British Forces Post Offices, Livigno, Vatican City and Republic of San Marino, Dutch Overseas Territories, French Overseas Territories, Ceuta & Melilla, Andorra, Gibraltar, Canary Islands, PO Boxes.

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