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RETURNS


You may have noticed we have recently launched a new website to improve our customer experience. This means that any order placed prior to October 11th 2016 will need our assistance to return the item back to us. Please contact our "Customer Service" who are standing by to  book a return on your behalf and provide you with a returns label.

If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days. Returns must be unworn, in the state you received them, and in the original packaging.

Extended return policy: Items dispatched during the period from November 15th, 2016 to December 31st, 2016 may be returned up until January 31st, 2017. However, please note that our return policy will revert to our standard 30-day period for items purchased after December 31st, 2016.

How to make a FREE return

1) Create a "return label"
Visit track your order page, enter your Order number and your email address, and click ‘create a return’ (for registered customers, you can access your order history from your account). Select the items you may want to return, the preferred return method (drop off to a collection point or carrier pick up at preferred address) and the return reason. Then print the label provided.

 

2) Pack the products with the return label
Pack the order in your original box (different boxes can be used, but we strongly encourage recycling where possible) and attach the new label, ensuring the original label is covered.

 

3) Drop the products or hand them to the carrier
Drop your return into any available drop-off locations or wait for carrier pick-up on the proposed date.

 

4) Wait for return confirmation and refund
You'll get an email confirmation when your order has been correctly returned to our warehouse and refund processed.

If you have any feedback on our returns process, don’t hesitate to let us know via our contact us page.

Please Note: if you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that the cost of returning the goods will be at your expense and that you bear the risk of damage or loss of the goods during a return until the goods reach us.

 

Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund.

This is a right of withdrawal that you can exercise without penalty and without giving any reason.

Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.

In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for delivery, if you had chosen this shipping method.


Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.

You can return faulty Products within 2 years of your receipt of the products and get a full refund, including any shipping costs, as applicable.

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