Refund delay notice 

Due to a high volume of returns, you may experience a few days of delay with your refund. 

You will receive an email to let you now when your refund has been completed, so keep an eye out on your inbox. 

We apologise for the inconvenience and thank you for your patience. 




Need to get in touch?

Call us toll-free: 0800 234 6152 - Monday to Friday: 8am - 6pm (GMT)

Or you can complete our online form to send an email to our Customer Service team. We aim to respond within 2 business days of receiving your email.

Our Customer Services will be closed on 25th/26th December 2018 and 1st January 2019 for the holiday period. 


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