We’re currently upgrading our systems to ensure the best possible customer experience, so you may notice a delay in receiving your order or refund
Still have questions? Let us try to help you!
Why haven't I been refunded?
On May 7th our system upgrade was completed and we are now able to receive returns and complete refunds, although it will take a little longer for returns received after 24th April. We will let you know via e-mail once your refund has been completed.
Need to get in touch?
Call us toll-free: 0800 234 6152 - Monday to Friday: 8am - 6pm (GMT)
Or you can complete our online form to send an email to our Customer Service team. We aim to respond within 2 business days of receiving your email.