How do I earn points?
Join the family and earn points in just 3 ways:
1. Shop at a Vans store
2. Shop online on Vans.co.uk
3. Engage with Vans Family!
Please keep in mind that points are only available through Vans stores and unavailable through third-party retailers.
How many points do I earn on my purchase?
For every £1 you spend with us, you’ll bag yourself 10 points on your Vans Family Account!
Can I earn points when purchasing a Giftcards?
Nope, but when you checkout using a Giftcard you will accrue points from your purchase.
What do my points get me?
You can redeem your points for rad rewards. Check them out here
Can I get points for purchases I made before I joined?
Only purchases made after your joining date are eligible for points.
I forgot to let the store associate know I’m a Vans Family member. Can I get still get points for my purchase?
If you’re a member of Vans Family and were a member at the time of your purchase, you have two options:
1. You can submit your receipt details via the website here
2. Or call Customer Service at 0800 234 6152 within 30 days to get your Vans Family points, they’ll confirm your Vans Family enrolment and your transaction details, then award you points
In both cases, if the purchase is eligible we aim to add your points to your balance within seven working days.
Can I claim points for purchases made in a VANS Store outside my country?
Yes, you can earn points for any purchase made in countries where Vans Family is active, click here
for more info.
Do my points expire?
Your points expire 24 months after they are earned.
When do points show up in my account?
You should see your points updated on your account within 3 days after the valid purchase!
How do I see how many points I have?
You can see your points balance on both your Vans Family Dashboard
and Mobile App.
What happens to my points when an order is returned or cancelled?
Points will be removed from your account when you return items or an order is cancelled.
I don’t see points I think I should have earned. What do I do?
If you completed an eligible purchase in-store, click here
to submit your receipt and get your points. If you made the purchase online, and after 72 hours the points have not been added please contact Customer Service at 0800 234 6152 for assistance.