VANS FAMILY FAQS

What is Vans Family?

Vans Family is an experiential loyalty program, our way of inviting you to enjoy Off The Wall experiences designed for our biggest fans. As a member of our Family, you’ll get insider information, exclusive Custom designs and members-only access and experiences. Earn points from shopping and participating in polls and contests and redeem those points for rewards.

How do I sign up for Vans Family?

You can enroll at Vans.co.uk/family. Anyone living in the UK and ages 18 and above can join. No purchase necessary, and there’s no fee to join.

I already have an account on Vans.co.uk and receive emails. Am I already a member?

If your account was made before July 2019, you may still need to add Vans Family to your account. Check your status and get in the family here.

Is there an app?

Not yet - stay tuned for updates.

How do I earn points?

You can earn points in three ways:
1. Make a purchase at a Vans store.
2. Make a purchase on Vans.co.uk.
3. Engage with Vans Family.
Points will not be awarded for Vans merchandise purchased at non-Vans stores. Points will not be awarded for buying a gift card, but they will be awarded for applying a gift card to a purchase.

How many points do I earn on my purchase?

For every £1 you spend on merchandise at participating Vans stores and Vans.co.uk, you will earn 10 points.

What do my points get me?

You can redeem your points for rad rewards. Check them out here.

How do I redeem my points for rewards?

Check out the Vans Family Dashboard for available rewards and follow instructions to redeem your points for different types of rewards.

How do I see available rewards?

Vans Family members can see all rewards currently available in the Vans Family Dashboard.

Can I get credit for purchases I made before I joined?

You are only able to earn points for purchases made after joining Vans Family.

I forgot to let the store associate know I’m a Vans Family member. Can I get still get credit for my purchase?

If you’re a member of Vans Family and were a member at the time of your purchase, simply call Customer Service at 0800 169 6560 within 30 days to get your Vans Family points. They’ll confirm your Vans Family enrollment and your transaction details, then award you points.

Do my points expire?

Your points expire 24 months after they are earned.

When do points show up in my account?

Please allow up to 72 hours after you earn points for them to show up in your account.

How do I see how many points I have?

You can see your points balance in your Vans Family Dashboard.

What happens to my points when I return items or cancel an order?

Points will be removed from your account when you return items or cancel an order.

I don’t see points I think I should have earned. What do I do?

If you made your purchase in-store, click here to submit your receipt and get your points. If you made the purchase online, please contact Customer Service at 0800 169 6560 for help.

Can I return rewards?

No, all reward redemptions are final.

I’m having trouble with my account, can you help me?

Please contact Customer Service at 0800 169 6560 and they should be able to assist you.

How do I stop getting emails from Vans Family?

You may unsubscribe from Vans Family emails at any time by updating your communication preferences in your account. Even if you unsubscribe, you may still get an email from us if you need to reset your password and possibly if we want to surprise you with an Off The Wall gift. Update your communication preferences here.