Last Updated: May 2019
Vans®, a division of VF International Sagl (“Vans”) is offering the Vans® Family rewards program (“Vans Family” or the “Program”) through its website accessible at www.vans.co.uk, and corresponding local URLs, through mobile application(s) that we may make available to access the Program (“Vans Family App”), and through Vans-owned participating stores in the UK (collectively, the “Services”). The Program and Services are subject to the following Program Terms and Conditions (these “Terms”). By registering to become a member (a “Member” or “you” or “your”) of the Program and by accessing, using or participating in the Program, you (i) represent that you are 18 years of age or older and (ii) agree to the Terms. To join the Program and earn points, you must be a consumer. Resellers of Vans merchandise are not eligible to earn Points or to participate in the Program
1. Program Overview
When you join Vans Family, it allows you to earn points on your purchases made in the UK at participating Vans full price and outlet retail stores owned by Vans (“Vans Stores”) available at https://www.vans.co.uk/stores.html, participating official Vans mobile stores at Vans events, and the Vans website at www.vans.co.uk. You may also earn points by participating in certain special engagement activities announced by Vans from time to time. The Program offers Vans Family Members access to certain benefits, some of which may be received by redeeming points earned.
A. Eligibility: You must be at least 18 years of age, an individual, and a legal resident of the UK to become a Member of the Program. One account per individual. If you do not so qualify, you are prohibited from accessing, using and registering for the Program. Employees of all VF Corporation and its brands are eligible to become Members of the Program, but may be excluded from certain promotions. Vans may refuse to offer or continue offering Program access or services to any person or entity, for example, in case suspicious fraudulent use of the Program and may change its eligibility criteria from time to time. Vans may refuse to accept any application to register as a Member in case suspicious fraudulent use of the Program.
B. How to Join: You may register to become a Vans Family Member by completing the registration process by providing Vans with current, complete and accurate information, as more specifically required by then current registration procedures.
Membership may be applied for in the following ways:
i. Online at www.vans.co.uk by creating an account, providing certain information, including first and last name, gender, email, mobile phone number (or home phone number if no mobile number), and date of birth, indicating that you want to be a Vans Family Member, and accepting these Vans Family Terms and Conditions, or if you already have an account at www.vans.co.uk, by logging into your account, indicating that you want to be a Vans Family Member, providing any outstanding information (including mobile phone number (or home phone number if no mobile number), postcode, and date of birth), and accepting these Vans Family Terms and Conditions.
ii. At participating Vans Stores by providing your first name, last name, email address. After you make this request, you will receive an email requesting that you complete signing up for your Vans Family membership. You will be asked to have, or create, an account online at www.vans.co.uk, which will also be your Program account, provide certain information, including first and last name, mobile phone number (or home phone number if no mobile number), date of birth, and zip code, and accept these Vans Family Terms and Conditions; once you do so, you will be a full Vans Family Member.
Once you make the request to join the Vans Family by providing your email address at a participating Vans Store, you will be considered a Vans Family Member and you may start earning Points for product purchases at participating Vans Stores and online at www.vans.co.uk, but to redeem points and for complete access to all available benefits (including any competitions, sweepstakes or other promotions), you must complete your enrollment as described above and become a full Vans Family Member.
By way of illustration and not limitation: prospective Members may be required to provide their first and last name, zip code, legitimate electronic mail address, mobile phone number, and/or certain additional information (such as, for example, preferred contact method, tenure with Vans interest, and products and services of interest); prospective Members will be required to establish an account password;
In order to obtain certain aspects of the Program service, Members may also elect to provide information related to their accounts on social media sites (such as, for example, Twitter, Facebook, and Instagram); and in order to obtain Program services applicable to the Program, Members may elect to receive text messages. You are responsible for maintaining the confidentiality of your access credentials and other account information, and are fully responsible for any and all activities that occur under your account. You agree to ensure that you exit or log out from your account at the end of each session of accessing your account. You agree to notify us immediately by contacting Vans Customer Service at 0800 234 6152 of any unauthorized use of your Member account.
C. Accessing Points Information and all the Benefits of the Program: The Program allows a Member to accumulate and redeem loyalty program points (“Points”), on an individual basis and solely for their own account. The Program is structured to offer certain benefits, some of which may be received by redeeming Points. In order to be able to access Points you have earned or redeem any Points you have earned, you must be a full Vans Family Member, which requires you to set up an account at www.vans.co.uk and accept these Vans Family Terms and Conditions. When setting up the account at www.vans.co.uk, you are responsible for creating a complex password to protect your account and for ensuring that you do not share your password with others.
D. Updating information: You are responsible for providing the correct email address to receive benefits and to ensure proper accounting of Points and receipt of benefits. As a result, each Member is responsible for maintaining accurate and updated personal information, including your email address. You may update your Member information through your Vans account online at www.vans.co.uk. Members may be required to satisfy certain identity verification requirements set by Vans to update their information.
3. Earning Points
A. When you shop at UK participating Vans Stores, participating official Vans mobile stores at Vans events, and the Vans website at www.vans.co.uk you will automatically receive 10 Points for every 1 £ spent on any eligible product that is purchased (a "Qualifying Purchase," as further described below). The Points will be added into your Vans Family account after you provide, at the time of your in-store purchase, your name or the email address associated with your Vans Family account. Points will be added to your account typically within 72 hours after your Qualifying Purchase. If you did not provide your email address or phone number at the time of purchase, and it is within thirty (30) days of your Qualifying Purchase, you may call Customer Service at 0800 234 6152, and upon verification by Customer Service of your purchase and that you did not previously receive Points for the purchase, the Points may be added into your Program account. Please keep the fiscal receipt concerning the Qualifying Purchase as long as the relevant Points have been added into your Program account.
B. When making a purchase on www.vans.co.uk, your Points will be added into your Program account after you have signed into your Vans account and completed a Qualifying Purchase. Points will be added to your account typically within 24 hours after your Qualifying Purchase. Members who join the Vans Family after making a Qualifying Purchase, have thirty (30) days from the date of the Qualifying Purchase to earn Points for that purchase. If you believe you have made a Qualifying Purchase and did not receive Points for that purchase, you can either use the web form available at https://www.vans.co.uk/help/contact-us.html, or call Customer Service at 0800 234 6152, and upon verification by Customer Service of the purchase and that you did not previously receive Points for the purchase, the Points may be added into your Program account. There is no limit to the number of Points a Member can earn by making Qualifying Purchases.
C. Qualifying Purchases include regular and sale priced merchandise purchased at participating Vans Stores, participating official Vans mobile stores at Vans events, and the Vans website at www.vans.co.uk. No Points are earned when purchasing Gift Cards or eGift Cards from Vans, but you do earn Points when redeeming a Gift Card or an eGift Card at Vans Stores or online at www.vans.co.uk. No Points are earned for purchase of Vans branded items at wholesale dealers or at any stores not owned by Vans. Please ask a store associate to determine which Vans Stores are owned by Vans and not a third party. To join the Program and earn points, you must be a consumer. Resellers of Vans merchandise are not eligible to earn Points or to participate in the Program. Vans reserves the right, and you hereby grant Vans the right, to review account activity for purchase patterns that fall outside the intended use of the Program. Vans has the right to determine whether a Member’s purchase patterns violates these Terms and if Vans makes such a determination, the Member’s Points will be forfeited and the account may be suspended or terminated at Vans sole discretion.
D. Points may also be earned for participation in certain activities designated and announced by Vans from time to time. Example activities could include: referring others to Vans Family, completing a survey, taking a quiz , participating in a contest, and other activities. Rules for earning points for activities will be defined for each activity when the activity is announced by Vans. Rules may include number of Points earned for the activity, number of times Points can be earned for the activity, maximum number of Points to be awarded to a Member, and criteria for earning Points. Vans reserves the right to make activities and rules for the activities available only to select Members, including VF Corporation employees, and may be based on purchase activity, geographic location, Program participation, and/or information supplied by the Member. Vans reserves the right to add, withdraw, amend, or otherwise change activities and their rules at any time, with notice to Members, however this would in no way be of prejudice to those rights acquired by the Members.
E. The Points you have earned through a Qualifying Purchase will be deducted from your overall Points total if the item is returned. You must inform us that you are a Member when you return a Qualifying Purchase for which you earned Points.
F. Points have no cash value. You cannot give or transfer your Points to anyone else.
G. All of a Member’s unredeemed Points will expire and be forfeited twenty-four (24) months from the date the Member earned those Points (which, for Points earned from Qualifying Purchases, such date shall be the date of the Qualifying Purchase). In addition, any unredeemed Points that remain in a Member’s account will expire and will be forfeited if the Program is terminated. Vans reserves the right to terminate, change, limit, modify, or cancel any of the above means of earning Points and the number of Points earned per mean, at any time, with notice, however this would in no way be of prejudice to those rights acquired by the Members.
H. Vans’ good faith determination of the amount of Points available to any Member hereunder shall be final and binding.
4. Member Benefits and Rewards
A. Members may be offered certain benefits that they can choose to accept, including, for example, sweepstakes entries, birthday acknowledgments, access to exclusive Customs designs, access to early information about new product releases and early access to special events (collectively, “Benefits”). Benefits may not require the redemption of Points. Members also can redeem Points they have earned for rewards which may include physical rewards, digital rewards, and sweepstakes entries (collectively, “Rewards”). The Benefits and Rewards that are available for a Member to choose from (however, available Rewards will be based on the Points Member has earned) will be displayed in Member’s Vans Family account, which is accessible online at www.vans.co.uk.
B. Benefits and Rewards shall be subject to additional terms and conditions and limitations, including for example, a limit to the number of a particular Benefit or Reward a Member can acquire or a limit to the time for accessing the Benefit or Reward or other terms. These additional terms and conditions and limitations shall be established from time to time and will be specific depending on the Rewards and Benefits concerned. Physical Rewards are limited to five (5) per reward, per day, per Member. Please see Benefit and Rewards details for information about other terms and conditions and limitations. Benefits and Rewards may be limited in quantity, and/or may only be available for a limited time as determined by Vans in the relevant terms and conditions. Benefits and Rewards that are no longer available for selection or redemption may be removed from a Member’s Vans Family account. Vans reserves the right to substitute a Benefit or Reward item of comparable or greater value at any time in case Reward item are no longer available. You are responsible for all taxes as well as any other costs or expenses with a Benefit or Reward you receive.
C. Benefits and Rewards have no cash value and are not redeemable for cash and no change/currency will be given for Benefit section or Reward redemption. Once you redeem Points for a Reward, the redemption cannot be reversed and is final. Benefits and Rewards cannot be returned to Vans and no Points will be returned to Members who attempt to return Rewards to Vans. Members cannot redeem Points for merchandise discounts, gift cards, or products sold by Vans.
D. Physical Rewards may only be redeemed in a participating Vans Store which has supplies of the physical Reward available for pick up by the Member. In order to redeem a physical Reward, Member must go to a participating Vans Store. If the physical Reward is available, Member must obtain a special code from the store associate and enter it into the Rewards page in their Vans Family account to redeem the Reward. Points will be deducted from their Vans Family account for redeeming the Reward. If Reward item is no longer available, the associate can suggest redeeming for an available reward of similar or lesser value.
E. Digital Rewards and sweepstakes entries may only be redeemed through the Member’s Vans Family account accessible online at www.vans.co.uk. Points will be deducted from their Vans Family account for redeeming the Reward. Member shall not share their digital Rewards with others.
F. Members are solely responsible for safeguarding their Benefits and Rewards and protecting them from theft and unauthorized use. Vans will not replace lost or stolen Benefits and Rewards.
5. Email, Mobile, and Privacy
A. By registering for the Program, you will receive service emails regarding the Program. These may include information about Program, Points, Benefits and Rewards, Program updates, and other related materials. Members can adjust the types of service emails they receive about the Program in their Program account. In order to participate in the Program, Members may be unable to unsubscribe completely from service emails about the Program, as it may still be necessary to send some service email for important matters from time to time. If Members want to make sure they will not receive any service emails about the Program, they can cancel their membership in the Program as described below in the General Terms. On the contrary, Members can unsubscribe from Vans promotional emails at any time via the unsubscribe link in those emails. We will send you promotional emails about Vans products and services if you have provided prior consent to receive such emails.
6. General Terms of the Program
A. Membership in the Program and its benefits are offered at the sole discretion of Vans, which reserves the right to terminate, change, limit, modify, or cancel any Program rules, regulations, benefits, or conditions of participation at any time, with notice of one month. In the event of cancellation, this would in no way be of prejudice to those rights Points and Benefits and Rewards earned up to the date of cancellation.
B. If Vans changes or modifies these Terms, it will provide notice of any changes through these Terms. Electing to remain a Member after a change in the Terms constitutes your acceptance of the revised Terms. The revisions to the Program that Vans may make include, but are not limited to, any of the following changes: (i) increase or decrease the number of Points earned on a Qualifying Purchase; (ii) increase the number of Points required to earn a Reward; (iii) cease providing a Benefit or Reward; (iv) change the method of becoming a Member; (v) institute or add blackout dates for earning Points or redeeming Rewards.
C. These Terms are void where and to the extent prohibited by law.
D. Membership is limited to one membership per person and per email address. In the event of a dispute over ownership of a Member account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of registration as determined by Vans. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
F. You may cancel your Vans Family membership at any time by calling Customer Service at 0800 234 6152. If you cancel your Vans Family membership, your accrued Points will be forfeited. Canceling your Vans Family membership does not delete your www.vans.co.uk account. Please contact Customer Service 0800 234 6152 at with any concerns about your membership; Vans store associates are not able to resolve issues with membership.
G. Points and digital Rewards are not transferable and may not be combined among Members or conveyed by any means to anyone, including through a Member's estate, and may not pass to a Member's successors and assigns. Accrued Points do not constitute property of the Member. Accrued Points are not transferable by the Member upon death, as part of a domestic relations matter, or otherwise.
I. YOU AGREE THAT PARTICIPATION IN THE PROGRAM, MEMBERSHIP IN THE PROGRAM, AND USE OF ANY PRODUCTS OR SERVICES RELATED TO THE PROGRAM, INCLUDING ALL BENEFITS AND REWARDS IN CONNECTION WITH THE PROGRAM, IS ENTIRELY AT YOUR OWN RISK.
Vans is not responsible for events outside its control. If the provision of the Program is affected by an event outside its control then Vans will notify Members as soon as possible to let you know and will take reasonable steps to minimize the effect of the event on the Program.
TO THE FULLEST EXTENT PERMITTED BY LAW, VANS DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE PROGRAM, VANS WEBSITES, AND VANS FAMILY APP. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES. IN THE UNITED KINGDOM, THE FOREGOING DISCLAIMERS WILL NOT APPLY TO YOU.
VANS is responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&C, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these T&C or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the T&C were agreed, both we and you knew it might happen.
VANS SHALL NOT BE LIABLE FOR DAMAGES RESULTING FROM YOUR MISUSE OF THE VANS WEBSITES, THE VANS FAMILY APP FROM YOUR INABILITY TO USE THE VANS WEBSITES, THE VANS FAMILY APP OR FROM INTERRUPTION, SUSPENSION, AND ALTERATION OF THE VANS WEBSITES, THE VANS FAMILY APP DUE TO REASONS BEYOND THE CONTROL OF VF, EXCEPT WHERE SUCH LOSS IS CAUSED BY THE NEGLIGENCE OF VANS, ITS AGENTS OR DISTRIBUTORS OR THAT OF THEIR EMPLOYEES. YOUR STATUTORY RIGHTS ARE NOT AFFECTED, AND THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IN ADDITION, CERTAIN OTHER JURISDICTIONS DO NOT PERMIT LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
YOU AGREE TO HOLD VANS, ITS OFFICERS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, DIRECTORS, OFFICERS, AGENTS, SERVICE PROVIDERS, VENDORS, SUPPLIERS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEY FEES AND COURT COSTS, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR SUBMISSIONS.
J. To the fullest extent permitted by law, the Program and these Terms and any claim or dispute arising out of or relating to the same, or your use of Vans Websites or the Vans Family App will be governed by and construed under the substantive laws of England, without reference to conflict-of-laws considerations.
If any provision of these Terms is held to be unlawful, or for any reason, unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
If a dispute arises we strongly encourage you to first contact our Customer Service Department before starting a judicial proceeding. We value our relationships with our customers and will try to resolve your claims informally and quickly.
7. Contact Us
If you have any questions about these Terms and Conditions, please contact Customer Service at 0800 234 6152.